Frequently asked questions

Tickets

Can tickets be refunded or exchanged?

No. Purchased tickets are non-refundable and cannot be exchanged, not even in the case of illness or a change of plans.

I didn't receive my ticket by e-mail. What should I do?

Please check your spam or bulk mail folder. If you still can't find the ticket, contact us at info@blueberry.show.

Can I forward my ticket to someone else?

Yes, unless stated otherwise, the ticket is not tied to a specific name.

Can I resell my ticket?

The resale of tickets for profit is not permitted. The Organiser reserves the right to invalidate such tickets.

Do I need to print my ticket?

No, it is enough to present the ticket in electronic form (e.g. on a mobile phone), unless stated otherwise.

What if the date or venue changes?

The ticket remains valid for the new date, unless stated otherwise.

What if the event is cancelled?

If the event is cancelled, you will be refunded the ticket price.

What is the recommended minimum age for the event?

Information about the recommended age is always stated for each specific event.

How long does the event last?

The duration of the event is stated in the details of each specific event.

What payment methods are available?

Payment is made online via a payment gateway (payment card, etc.).

Is the purchase secure?

Yes, payments are processed via a secure payment gateway.

How can I contact you?

For any questions, contact us at info@blueberry.show.